All personal data is processed and stored securely, for no longer than is necessary considering the reason(s) for which it was first collected. We will always comply with our obligations and safeguard your rights under the GDPR. For more details on security see the section on storing data below.
Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by contacting us or asking to subscribe to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:
- To process your order
- Administering the website
- Providing our live-chat service
- Replying to emails from you when you contact us and supply you with the information you have requested
- Analysing your use of our website and gathering feedback to enable us to continually improve Our Site and your user browsing experience
With your permission whether you subscribe to our email club and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email with information, promotions, new services, vouchers, news and special offers on our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Third-party websites contents may appear on our site and may use third party ‘cookies as detailed below in section 12. Please refer below for more information on controlling ‘cookies’. Please note: We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
You have the right to withdraw your consent to us using your personal data at any time by using the ‘unsubscribe’ links in the emails we send you and have the option to request that we delete your personal data.
You can require us to correct any mistakes in your information which we hold free of charge. If You would like to do this, please email us (see ‘Contact Us’ below).
We do not keep your personal data for any longer than is necessary considering the reason(s) for which it was first collected. How long we retain data will vary depending on the purposes it is used for. We routinely update our email newsletter lists to ensure those who are not engaged are removed.