MoonLit Woods Ltd is committed to protecting and respecting your privacy. We understand that your privacy is important to you and that you care about how your personal data is used and shared. We respect and value the privacy of everyone who visits our website; www.moonlitwoods.co.uk and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.

Please read this privacy policy carefully and ensure that you understand it. Your acceptance of our privacy policy is deemed to occur upon your first use of our website. If you do not accept and agree with this privacy policy, you must stop using our website immediately.

Definitions and Interpretation

The following terms shall have the following meanings, unless inconsistent with the context.
“Account” means an account required to buy our products and to access and/or use certain areas of our website;

“Cookie” means a small text file placed on your computer or device by our website when you visit certain parts of our website and/or when you use certain features of our website. Details of the ‘cookies’ used by our site are set out below;

“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

“Personal data” means all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to us via our site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”);
and

“We/Us/Our/Company” means MoonLit Woods a limited company registered in England under company number 12803557, whose registered address is: 32 Wood Street, Walthamstow, London, E17 3HT.

Information About Us

Our website is owned and operated by the MoonLit Woods team.

Our data protection contact can be contacted by email at [email protected].

What Does This Policy Cover?

This privacy policy applies to information we collect when you choose to use our website, make an enquiry, contact us, when you subscribe to our emails, set up an account, use our live-chat or when we supply your order to you. Our site may contain links to other websites. Please note: We have no control over how your data is collected, stored, or used by other websites and we advise you to check the privacy policies of any such websites before providing any data.

What Data Do We Collect?

Depending upon your use of our website, we may collect some or all of the following personal data (please also see the section below on our use of ‘cookies’ and similar technologies).

  • name
  • delivery address
  • credit card or debit card details
  • contact information such as email addresses and telephone numbers
  • information about your PC and visits to this website such as your IP address, geographical location, web browser type and version, referral source, length of visit and number of pages viewed
  • a list of URLs starting with a referring site, your activity on our site, and the site you exit to

This list is not exhaustive, and in specific instances, we may need to collect additional data for the purposes set out in this policy. Some of the above personal data is collected directly, for example when you set up an on-line account on our website or send an email to our customer services team. Other personal data is collected indirectly for example your browsing or shopping activity.

How Do We Use Your Data?

All personal data is processed and stored securely, for no longer than is necessary considering the reason(s) for which it was first collected. We will always comply with our obligations and safeguard your rights under the GDPR. For more details on security see the section on storing data below.

Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by contacting us or asking to subscribe to emails), or because it is in our legitimate interests. Specifically, we may use your data for the following purposes:

  • To process your order
  • Administering the website
  • Providing our live-chat service
  • Replying to emails from you when you contact us and supply you with the information you have requested
  • Analysing your use of our website and gathering feedback to enable us to continually improve Our Site and your user browsing experience

With your permission whether you subscribe to our email club and/or where permitted by law, we may also use your data for marketing purposes which may include contacting you by email with information, promotions, new services, vouchers, news and special offers on our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.

Third-party websites contents may appear on our site and may use third party ‘cookies as detailed below in section 12. Please refer below for more information on controlling ‘cookies’. Please note: We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.

You have the right to withdraw your consent to us using your personal data at any time by using the ‘unsubscribe’ links in the emails we send you and have the option to request that we delete your personal data.

You can require us to correct any mistakes in your information which we hold free of charge. If You would like to do this, please email us (see ‘Contact Us’ below).
We do not keep your personal data for any longer than is necessary considering the reason(s) for which it was first collected. How long we retain data will vary depending on the purposes it is used for. We routinely update our email newsletter lists to ensure those who are not engaged are removed.

How and Where Do We Store Your Data?

We only keep your personal data for as long as we need to in order to use it as described above, and/or for as long as we have your permission to keep it.

Your data will only be stored within the European Economic Area (the “EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein).

Data security is especially important to us, and to protect your data We have taken suitable measures to safeguard and secure data collected through our site.

What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of our business. Any personal data that you have provided will, where it is relevant to any part of our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use that data only for the same purposes for which it was originally collected by us.

If any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.

Do We Share Your Data?

We may sometimes contract with third parties to supply products and services to you on our behalf. These may include payment processing, delivery of goods, search engine facilities, customer reviews, advertising and marketing. In some cases, the third parties may require access to some or all your data. We will take all reasonable steps to ensure that your data will be handled safely, securely and in accordance with your rights. Our obligations and the obligations of the third party under the law.

We may compile statistics about the use of our website including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying data or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.

In certain circumstances, we may be legally required to share certain data held by us, which may include your personal data for example where we are involved in legal proceedings, where we are complying with legal obligations, a court order or a governmental authority.

Your Right to Withhold Information

You may access certain areas of our website without providing any data at all. However, to use all features and functions available on our website (such as our live-chat or to purchase products) you may be required to set up an account and submit or allow for the collection of certain data.

You may restrict our use of ‘cookies’. For more information, see our use of ‘cookies’ below.

How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by us (where such data is held). Under the GDPR, no fee is payable, and we will provide any and all information in response to your request free of charge. Please contact us for more details at [email protected] or using the contact details below.

Our Use of Cookies

Our site may place and access certain first-party ‘cookies’ on your computer or device. First party ‘cookies’ are those placed directly by us and are used only by us. We use ‘cookies’ to facilitate and improve your experience of our website and to provide and improve our products and services. We have carefully chosen these ‘cookies’ and have taken steps to ensure that your privacy and personal data is protected and respected at all times.

By using our website you may also receive certain third-party ‘cookies’ on your computer or device. Third-party ‘cookies’ are those placed by websites, services, and/or parties other than us. Third-party ‘cookies’ are used on our website for marketing and performance purposes. For more details, please refer to ‘How we Store your Data’ above. These ‘cookies’ are not integral to the functioning of our website and your use and experience of our website will not be impaired by refusing consent to them.

All Cookies used by and on our website are used in accordance with current ‘cookie’ law.

Before ‘cookies’ are placed on your computer or device, you will be shown a pop-up form requesting your consent to set those ‘cookies’. By giving your consent to the placing of ‘cookies’ you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of ‘cookies’ however certain features of our website may not function fully or as intended.

Contacting Us

If you have any questions about our website or this privacy policy, please contact us via email at [email protected] Please ensure that your query is clear, particularly if it is a request for information about the data, we hold about you (as under section 10, above).

Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up to date.