We sell our products to you subject to the terms and conditions listed here. Please read them carefully before using the website. By using this website, you signify your agreement to be bound by these terms and conditions.

SITE CHANGES

We sell our products to you subject to the terms and conditions listed here. Please read them carefully before using the website. By using this website, you signify your agreement to be bound by these terms and conditions.

PRODUCT DISPLAY

We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of your computer monitor, may greatly affect the colours you actually see on the screen. MoonLit Woods Ltd cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitor’s display of any colour, texture, or detail of merchandise will be accurate / the same as the actual product.

PRODUCT PRICING

In the rare event of a product price discrepancy, the purchase price of the product on the MoonLit Woods Ltd website prevails over the price that may appear on the delivery or product packaging. You will always be charged the price that is displayed on the checkout page. If the price is reduced after you purchased the item at full price, we cannot refund the difference. If you become a subscriber to our MoonLit Woods newsletter we will endeavour to inform you at least 12 hours prior to any promotional activity that will take place on our website, however in exceptional circumstances promotions on our website may be added without prior notice.

ORDERS LOST IN TRANSIT

For orders that are lost in transit using Royal or Hermes; 14 days have to pass from the date of dispatch before an investigation can be opened. 90% of the time a lost parcel will eventually be returned to MoonLit Woods as ‘not called for’ from a local sorting office so please visit your sorting office depot, not your local post office to check if a parcel is being held for you. Once 14 days have passed, we can then open an investigation. We will not replace or refund any parcel that is lost in transit before the 14 days have passed.
All orders placed using our express delivery courier option are fully insured and tracked for peace of mind. If your items become lost in transit on our express delivery service, we will file a claim with the courier and ensure your order is fulfilled as soon as possible.

EMAIL CONFIRMATION

Once your order has been received you will receive a confirmation email. Your order is an offer to us to purchase a product and is accepted upon despatch. This will be confirmed by a despatch confirmation email.
MoonLit Woods Ltd reserves the right not to accept your order for any reason whatsoever including, but not limited to payment problems, product availability and not meeting our eligibility criteria.

PAYMENT PROBLEMS

In the event of a problem collecting payment from a debit/credit card once we have confirmed receipt of your order, we will not be obliged to despatch the order. In addition, there may be some occasions when we may be unable to process your order. This may be due to the item being out of stock or no longer available, the payment is declined or because of a technical error.
If you are using a valid card and still experience problems, please try reordering again with the same card or place a separate order using an alternative card.

SECURITY CHECKS

MoonLit Woods Ltd takes card fraud seriously and for your protection, it is our policy to conduct security checks on all orders. This may involve contacting you by telephone before your order is processed.
We also retain the services of credit rating and card fraud prevention companies and may share details of your order with them to prevent the fraudulent use of your credit/debit cards. For further information about the privacy and protection of our customers’ details please see our privacy policy.